Terms and Conditions

These terms apply when you browse the Trail Gear Canada website, create or use an account, contact support, or purchase off road, truck, SUV, overlanding, armor, steering, suspension, recovery, axle, drivetrain, lighting, wheels, or trail equipment products.

You may use this website for lawful shopping, product research, account access, order support, and communication with Trail Gear Canada. You may not interfere with website security, misuse forms, scrape protected content, or use the website for fraudulent activity.

Customers are responsible for keeping account login details secure and for making sure account, billing, shipping, vehicle, and contact information is accurate before placing an order.

Product descriptions, images, measurements, fitment notes, included parts, and specifications are provided to help customers make informed decisions. Customers are responsible for confirming product fitment before purchase, including year, make, model, trim, drivetrain, lift height, axle type, measurements, installation requirements, and product SKU.

Prices, sale pricing, shipping estimates, supplier availability, and product information may change without notice. Trail Gear Canada may correct errors, confirm availability, or contact you before accepting or fulfilling an order.

Submitting an order does not guarantee acceptance. Orders may be reviewed for payment status, fraud risk, address accuracy, product availability, freight needs, special order conditions, and fitment questions before fulfillment.

Payment must be completed using the checkout methods available on the website. Payments may be processed by secure third party payment providers, and Trail Gear Canada does not need to store full credit card numbers to complete normal order processing.

Shipping time and cost depend on product size, weight, packaging, destination, carrier capacity, supplier handling, and whether the shipment requires parcel, freight, residential, commercial, remote, or terminal pickup coordination.

Risk of loss or damage may transfer according to the carrier, shipping terms, destination, and applicable law. Customers should inspect deliveries promptly and keep packaging if a shipping issue needs review.

Some products may be special order, backordered, oversized, heavy, freight-only, or supplier-direct items. These items may require longer lead times, additional freight confirmation, deposits, or restricted cancellation and return options.

Returns and exchanges are reviewed under the return policy. Products generally need approval before being shipped back and may be refused if installed, used, incomplete, damaged, missing packaging, special order, or outside the approved return window.

Warranty coverage depends on the manufacturer, product type, installation, use, documentation, and claim review. Trail Gear Canada may help customers start warranty reviews, but warranty decisions may rest with the manufacturer or supplier.

Customers are responsible for safe installation and for deciding whether a product is appropriate for the vehicle and intended use. Installation should be completed by qualified professionals where required, especially for steering, suspension, braking, drivetrain, recovery, electrical, and safety-critical parts.

Off road parts and vehicle modifications may affect safety, handling, warranty, insurance, emissions compliance, inspection status, and road legality depending on the product and location. Customers are responsible for understanding local laws and using products safely.

Website design, text, images, logos, product organization, and other content are owned by Trail Gear Canada or used with permission unless otherwise noted. Content may not be copied or reused without permission.

If customers submit reviews, messages, photos, or feedback, they are responsible for the accuracy and legality of that content. Trail Gear Canada may moderate, remove, or reuse submitted content for support, service, or website purposes where permitted.

To the extent allowed by law, Trail Gear Canada is not liable for indirect losses, incorrect fitment decisions, improper installation, product misuse, trail damage, vehicle downtime, or use outside manufacturer guidance.

The website may link to manufacturers, carriers, payment providers, social platforms, or other third parties. Trail Gear Canada is not responsible for third party websites, policies, content, or services.

Personal information is handled according to the Privacy Policy. Customers should review that policy to understand how information may be collected, used, shared, retained, and protected.

These terms may be updated as the website, catalog, checkout flow, supplier requirements, or business operations change. Contact Trail Gear Canada with questions about these terms, orders, product information, or policy details.