Return Policy

Trail Gear Canada reviews return requests based on product type, timing, condition, packaging, installation status, fitment review, supplier restrictions, and the reason for return.

Eligible returns generally require approval before shipment back to Trail Gear Canada. Customers should contact support before sending any product back.

The return request window is [Return window, for example 30 days]. The business should confirm the exact period before this policy is published as final.

Parts generally must be unused, uninstalled, undamaged, clean, in original packaging, and include all hardware, instructions, labels, accessories, and documentation unless Trail Gear Canada approves otherwise.

Non returnable items may include clearance items, custom parts, final sale products, opened fluids, modified items, incomplete products, special order parts, freight-restricted items, and products not in resaleable condition.

Special order, backorder, supplier-direct, oversized, heavy, or freight items may have limited cancellation or return options once ordered from the supplier.

Electrical products may be restricted from return once opened, installed, powered, programmed, or altered because condition and failure cause can be difficult to verify.

Installed, test-fitted, damaged, scratched, modified, painted, welded, contaminated, or trail-used parts may not qualify for standard return approval.

If an item arrives damaged, missing components, or materially different from the order, contact support quickly with photos, order number, packaging images, product labels, and a description of the issue.

If the wrong product was received, keep the item unused and in its packaging while Trail Gear Canada reviews the order, SKU, photos, labels, and fulfillment details.

Shipping damage should be reported quickly with photos of the packaging, carrier label, damaged area, and full product. Keep packaging until the carrier or support team confirms next steps.

Return shipping costs may depend on the reason for return, product size, carrier requirements, and whether the item is parcel, oversized, or freight. Do not ship returns without approval or instructions.

Some returns may be subject to [Restocking fee, if applicable] or supplier, handling, inspection, packaging, or freight-related fees. Trail Gear Canada should confirm applicable fees during return approval.

Approved refunds are generally processed after returned items are received and inspected. Refund timing may depend on payment provider, bank, card issuer, inspection results, and any approved deductions.

Exchanges may be available when replacement product availability, fitment, pricing, shipping costs, and return eligibility can be confirmed.

Warranty claims are separate from standard returns and may require order number, SKU, photos, installation details, vehicle information, and manufacturer review.

Contact Trail Gear Canada before sending anything back. Include order number, customer name, email used at checkout, SKU, reason for return, photos when helpful, and product condition. Return email: [Return email]. Return address: [Return address]. Phone: [Phone number].

Use strong packaging, protect sharp or heavy parts, include all hardware and paperwork, and remove old shipping labels if reusing a box. Do not send returns without approval or an RMA if Trail Gear Canada uses one.