Check manufacturer, model, year, engine type, trim, drivetrain, measurements, and product notes before ordering. Contact support when details are unclear.
Customer Help
Frequently Asked Questions
Find quick answers about fitment, shipping, returns, product availability, orders, and technical support.
Fitment and Product Help
Images are provided for identification and reference. Always confirm part numbers, fitment notes, included hardware, and specifications.
Orders and Payments
In stock means available for normal processing, backorder means delayed or supplier-dependent, and out of stock means currently unavailable.
Special order parts may be difficult or impossible to cancel once ordered from a supplier and may be excluded from standard returns.
Shipping
Shipping time depends on stock status, packaging, carrier availability, destination, and whether a freight quote is required.
Yes. Bumpers, armor, axles, suspension parts, and heavy drivetrain components may require freight shipping and address confirmation.
Returns and Warranty
Returns are reviewed based on item condition, packaging, timing, fitment checks, and special order status.
Approved refunds are normally issued to the original payment method after inspection. Shipping charges may be non refundable.
Account and Support
Use the contact page with your order details, product SKU, vehicle information, and the issue you need reviewed.
Trail Gear Canada can provide product guidance, but installation should be handled by a qualified technician when safety or fitment is critical.
Still Need Help?
Talk to Trail Gear Canada
Send product, order, shipping, or fitment details and our support team will review your question.